Shipping policy

Shipping Policy for Amavheaf

Last Updated: [Date e.g., October 01, 2023]
Shipping Origin: Shenzhen, Guangdong, China 🇨🇳
Standard Shipping Cost: FREE (for most destinations)

1. Shipping Methods & Timeframes

We primarily ship all orders internationally from our warehouse in Shenzhen, China.

Service Type Processing Time Estimated Transit Time Tracking Cost
Standard Shipping 1-3 Business Days 10-20 Business Days Included FREE
Expedited Shipping 1-3 Business Days 5-10 Business Days Included Calculated at checkout

Notes:

  • = time to pack & dispatch after payment confirmation.
  • = days from dispatch to delivery (varies by destination/customs).
  • Peak seasons (e.g., holidays) may extend delivery times.

2. Shipping Fees

  • ✅ FREE Standard Shipping: Applies to most destinations for all order values.
  • 🚫 Expedited Shipping Fee: Charged per order if selected (real-time rates at checkout).
  • ⚠️ Exceptions: Remote/island regions (e.g., certain Pacific islands) – Contact us to confirm if surcharges apply.

3. Order Tracking

  • All orders include tracking numbers via logistics partners (e.g., China Post, ePacket, DHL eCommerce).
  • Tracking link is auto-sent to your email once shipped. Contact amavheaf@163.com if missing.

4. Customs & Import Duties

  • Declared Value: Orders are labeled Goods** declared for customs.
  • Tax Responsibility: Import duties, VAT, or brokerage fees are the buyer’s responsibility. Amavheaf does not prepay or reimburse these charges.
  • 📌 Check Local Laws: Contact your country’s customs office to estimate potential fees before ordering.

5. Shipping Restrictions

  • Prohibited Items: Batteries, liquids >100ml, flammable items (e.g., perfumes, aerosols) cannot ship.
  • Restricted Destinations: Due to sanctions/logistics limits, we currently do NOT ship to:
    🇮🇷 Iran, 🇷🇺 Russia, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇨🇫 Central African Republic, 🇸🇸 South Sudan

6. Shipping Address Guidelines

  • Enter EXACT address (including postal code & phone number) matching your ID/documentation.
  • 📦 PO Boxes: Not accepted – couriers require physical addresses for delivery.
  • Address Errors: Contact us within 12 hours after ordering if incorrect. Uncorrectable errors result in order cancellation/refund.

7. Lost/Damaged Packages

  • Report Within 30 Days: Email amavheaf@163.com with:
    ➤ Order Number
    ➤ Tracking Screenshot
    ➤ Photos of damaged product/packaging (if applicable)
  • We will initiate an investigation with the carrier and resolve per our Refund Policy.

Important Notes

  1. Link Placement: Add this policy page under Shopify Footer Menu (e.g
  2. Localization: Provide a Chinese version if targeting Chinese-speaking markets.
  3. Duties Calculator: Link to an EU VAT calculator for EU buyers (e.g., https://europa.eu/taxation_customs/duties-calendar).